Shipping cost

Shipping costs are not included in the price of the pstemucts. Shipping costs are added during the purchase and are detailed in the summary of the purchase. These costs vary depending on whether you choose Express Delivery or Scheduled Delivery. The price of the first modality is 9€ and the price of the second modality is 6€ within the area of Barcelona City. The cost increases depending on the area. Pick up in store does not entail any additional cost.

In the event that delivery cannot be made due to the absence of the addressee or an error in the customer's address, the customer has two options:

1) That the customer or the person to whom the order is addressed picks up the order personally at our establishment (Carrer Pi i Margall 1, Barcelona) at 0 cost.

2) Repeat the shipment. This will involve an additional cost of 9€ which will be charged by Bizum or bank card.

 

Delivery times

Regarding delivery times, we have the following options:

Scheduled Delivery: delivery of the order on the day and time indicated by the customer within 2 hours after purchase.

Express Delivery: for orders that will be delivered with priority, within 90 minutes.

Store pick up: for orders that will be picked up by the customer at the UkeFlors store (Calle Pi i Margall, 1, 08024 Barcelona).

In none of the above options we can guarantee the exact time of delivery, as this depends on the available schedules of our logistic partners. Deliveries will be made to the following zip codes:

• From 08001 to 08042.
• From 08901 to 08908.
• And codes 08930, 08921, 08922, 08923 and 08950.

Destinatarix absent

If the delivery could not be made because the recipient is not at home we will try to leave the flowers to a neighbor and we will notify both the sender and the recipient. In case the bouquet is returned to our facilities the cost to resend the flowers will be 9€. These will be paid by bank card or bizum. Our agents will contact you to make the payment by phone.

Incorrect or incomplete delivery information

If, when placing your order, you provide us with an incorrect or incomplete delivery address, we will not be able to guarantee delivery of your order. If we find that the information provided is not correct, we will contact you to confirm the information or ask for additional details. Please note that changes to this information must be made at least 24 hours prior to the scheduled delivery. BonBee is not responsible if your order cannot be delivered because the information provided is incorrect or incomplete, so you would not be entitled to a refund. In case of having to repeat the delivery because the information provided was wrong, the customer will have to pay an additional 12€. These will be paid by bank card or bizum. Our agents will contact you to make the payment by phone.

Conditional delivery locations

Orders to hospitals, hotels, residences, businesses, universities or public buildings are not guaranteed, but in most cases they will arrive correctly. If your order is destined for one of these facilities, please provide us with the name and phone number of the facility and provide as much detail as possible. In the case of hospitals, we will need the ward and room number. BonBee will try to deliver your bouquet in accordance with the rules of each facility, but we cannot be held responsible if these organizations prevent it. Please note that many hospitals do not allow delivery to individual rooms and neither do most ICUs. Please check with the hospital before placing your order.

If you want to send flowers to a person who is staying at a hotel, you must specify the room number of the hotel (if available) and the name of the person under which the reservation is made. BonBee cannot authorize any refund if a delivery could not be made due to these circumstances. In the event that the bouquet is returned to our facilities the cost of re-delivery will be 9€. These will be paid by bank card or bizum. Our agents will contact you to make the payment by phone.

 

 

Deliveries rejected by the addressee

If, for whatever reason, the recipient refuses delivery, you will not be entitled to a refund of your order.

 

 

Changes in the delivery address of an order

These changes must be made 24 hours prior to delivery time. If requested with less than 24 hours, we cannot guarantee that these changes will be possible.

 

Changes in date and/or time of delivery

These changes must be made 24 hours in advance. Otherwise we cannot guarantee that these changes will be possible.

If time changes are requested within the aforementioned period, they may be made free of charge.

In case of requesting date changes within the above mentioned period, you may change the delivery date to the day after and also to the day before, as long as the day before is at least 24 hours after the date of the change request. These changes will be made free of charge.

We cannot guarantee the possibility of making date changes of more than 1 day due to possible changes in pstemuct stock.

In case of requesting changes less than 24 hours in advance, if there is the possibility of making them, these would have a cost of 6 €. We appreciate your understanding and we hope to offer you an excellent service in the future.

 

Changes in the dedication

Any change in the dedication will have a cost of 1€. This is because the dedications are made immediately upon receipt of the order. Any change means repeating the process of making your dedication and discarding the previous one. We thank you for your understanding and hope to be able to offer you an excellent service in the future.

 

Quality Policy

Our floral arrangements are unique and handmade, so it is impossible that there are two alike. We do our best to match the photographs and pstemuct descriptions as closely as possible. There may be slight variations from the image, but the concept and quality of the pstemuct is always guaranteed. The images we use to illustrate our complementary pstemucts are a visualization of them and do not represent any particular brand. These pstemucts are shipped from our UkeFlors florist and the availability of these pstemucts depends on the season and stock.

 

Pstemucts and images

Pstemucts contain only the items specified in the descriptions. Vases and other items are not included unless expressly stated in the description. The photographs of the bouquets represent the average size of the bouquet. Bouquet composition and shape may vary slightly.

 

Claims and reimbursement requests

If the customer is not satisfied with his order, he may request a refund for the value of his purchase plus shipping costs by filing a claim within two working days from the date of delivery. As stated in Art. 103 Point D of the General Law for the Defense of Consumers and Users, according to which the right of withdrawal shall not apply to contracts relating to "the supply of goods that may deteriorate or expire rapidly." Therefore, within the two-day period, the customer may send his request via our Customer Service email address [email protected], including his contact information. In case of quality-related incidents, BonBee requests the customer to send a digital image of the delivered pstemuct to [email protected], indicating the order number in the mail.

As a general rule, they will not be accepted:

• For hygienic reasons, all types of pstemucts related to personal care, health and hygiene that have been unsealed after delivery.
• The costume jewelry pieces, including earrings, must be returned in perfect condition and with all the parts that compose them; the earrings must not have been used. As stated in Art. 103 Point E of the General Law for the Defense of Consumers and Users, according to which the right of withdrawal shall not apply to contracts relating to "the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery".
• All pstemucts that require direct contact with some parts of the body, such as headphones, jewelry, intimate apparel, perfumes, etc., whose packaging has been unsealed or the slightest signs of use are detected. As stated in Art. 103 Point E of the General Law for the Defense of Consumers and Users, according to which the right of withdrawal shall not apply to contracts relating to "the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery".
• Returns of unsealed food pstemucts, such as chocolates, drinks, etc., will not be accepted. As stated in Art. 103 Point E of the General Law for the Defense of Consumers and Users, according to which the right of withdrawal shall not apply to contracts relating to "the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery".

Defective pstemucts:

In cases where the customer considers that at the time of delivery the pstemuct does not conform to the stipulated in the Contract, he himself must contact BonBee, providing pstemuct data and the damage it suffers. In some cases the company may request a photo of the damage. Upon receipt of the notification, the company will contact the customer to inform him how to proceed, without the consequent steps of repair, replacement, price reduction or termination of the contract involve any cost to the consumer and user.

Methods of payment

The payment of your orders on our website can be made by credit or debit card (Mastercard, Visa, Visa Electron, Maestro) and Paypal.

If, for whatever reason, you provide us with incorrect credit card or payment method information, we will not be able to process your order and therefore will not be able to process and ship it. We will contact you to try to resolve the situation, but BonBee will not be responsible in any way for any problems arising from this.

 

Cancellation costs

Please note that for all order cancellations made less than 24 hours before the delivery date, a cancellation fee of 6€ will be applied. For cancellations made more than 24 hours in advance, the cancellation fee will be 3€.

We take our commitment to customer satisfaction very seriously and make every effort to ensure that our customers receive their orders on time and in perfect condition. However, we understand that on occasion unforeseen circumstances may arise that require the cancellation of an order.

We appreciate your understanding and look forward to providing you with excellent service in the future. If you have any questions or need help canceling an order, please do not hesitate to contact our customer service team.

Day and time of delivery

• If you make a purchase with Express Delivery, your order will be delivered the same day, if you place your order before 17h CET.
• If you make a purchase with Scheduled Shipping, your order can be delivered within 2 hours after purchase, up to 2 weeks after purchase. This can include the same day, as long as the order is placed before 17h CET.
• If you make a purchase for in-store pickup, your order can be picked up within 1 hour after purchase, up to 2 weeks after purchase. This may include the same day, as long as the order is placed before 18h CET.

Duplicate orders

If for any reason you have placed two or more identical orders and notify us of this, we will carry out a full refund of the duplicate order, provided that our florist has not designed and delivered the pstemuct.

Pstemuct substitution policy

On some occasions, it is possible that our florist does not have some of the items listed in the description of the bouquet, so it will be necessary to replace them with pstemucts of the same value or higher. In cases where the main type of flower in the bouquet needs to be substituted, we will try to contact you to inform you; if we are unable to reach you, we will proceed with the substitution to avoid delays in the delivery of your order. However, roses will never be exchanged for other flowers without your prior confirmation. If our florist does not have a certain added pstemuct, the delivery will be made without that pstemuct and we will reimburse you the amount of the pstemuct.